Privacy Policy

Nexbot.live ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information:

• Name and contact details
• Business information
• Communication preferences
• Chat history and interaction data
• Technical information (IP address, device information)
• Usage data and analytics

1.2 Collection Methods

We collect information through:

• Direct interactions with our chatbot
• Account registration
• Website usage
• Integration with messaging platforms
• Customer support interactions

2. Use of Information

We use collected information to:

• Provide and improve our AI chatbot services
• Personalize user experience
• Analyze service performance
• Communicate with users
• Comply with legal obligations
• Maintain service security

3. Data Storage and Security

We implement robust security measures including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers in Australia
• Regular backup procedures

4. Data Sharing and Disclosure

We may share information with:

• Service providers (under strict confidentiality)
• Integration partners (with user consent)
• Law enforcement (when legally required)

5. Cookies and Tracking

Our website uses:

• Essential cookies for site functionality
• Analytics cookies to improve service
• Preference cookies for user experience

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request data deletion
• Withdraw consent
• Lodge a privacy complaint

7. Data Breaches

In the event of a data breach, we will:

• Assess the breach and potential harm
• Notify affected individuals if required
• Report to the Office of the Australian Information Commissioner if necessary
• Take steps to prevent future breaches

8. International Data Transfers

When we transfer data internationally, we ensure:

• Compliance with Australian privacy laws
• Appropriate data protection agreements
• Security measures for data in transit

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Us

For privacy-related inquiries:

• Email: privacy@nexbot.live
• Phone: +61 3 6163 9694
• Address: PO. Box 810 Croydon, VIC 3136, AU

12. Our Partners

Nexbot.live is proudly part of the Nexmira Solutions Pty Ltd ecosystem and partners with leading technology providers:

• Nexmira Solutions Pty Ltd - Our parent company specializing in enterprise AI solutions
• Cognr - Strategic partner in advanced AI technologies